Privacy Policy

At TNT Spa Mover ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Schedule a spa or hot tub moving service
• Contact us through our website or phone
• Subscribe to our marketing communications
• Fill out forms on our website

This information may include:

• Name
• Email address
• Phone number
• Mailing address and service location
• Payment information (processed securely through third-party payment processors)
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Click patterns and navigation paths

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and collect data about your usage patterns. This helps us improve our services and marketing efforts.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our spa moving services
• Communication: To respond to your inquiries and send service-related communications
• Transactional Messages: To send appointment reminders, order confirmations, account notifications, and other transactional messages related to your service requests
• Marketing: To send promotional materials, special offers, discounts, and new service updates (with your consent)
• Analytics: To analyze usage patterns and improve our website and services
• Campaign Tracking: To track customer data for conversion measurement and optimize our marketing campaigns
• Legal Compliance: To comply with legal obligations and protect our rights

3. SMS/Text Message Communications

3.1 Transactional Messages

By providing your phone number and consenting to receive transactional messages, you agree to receive SMS/text messages related to your account, orders, or services you have requested. These messages may include:

• Appointment reminders and confirmations
• Order status updates
• Service notifications
• Account-related communications

Message frequency may vary based on your service activity. Message and data rates may apply according to your carrier's plan.

3.2 Marketing Messages

By providing your phone number and consenting to receive marketing messages, you agree to receive promotional SMS/text messages, including:

• Special offers and discounts
• New service announcements
• Seasonal promotions
• Company updates

Message frequency may vary. Message and data rates may apply according to your carrier's plan.

3.3 Opt-Out Instructions

You can opt out of receiving messages at any time by:

• Replying STOP to any message to unsubscribe from that category of messages
• Replying HELP for assistance
• Contacting us directly using the information provided below

Please note that opting out of marketing messages will not affect transactional messages related to your active service requests.

4. Campaign Tracking and Analytics

We use various analytics and tracking tools to measure the effectiveness of our marketing campaigns and improve our services. This includes:

• Conversion tracking to understand which campaigns lead to service bookings
• Website behavior analysis to optimize user experience
• Email and SMS campaign performance metrics
• Advertising performance measurement across various platforms

This data helps us understand customer preferences and deliver more relevant content and offers.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in providing services (e.g., payment processors, SMS providers, analytics services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• With Your Consent: When you have given us explicit permission to share your information

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information (note: we do not sell personal information).